NIMASA Pledges Renewed Dedication to Customer Satisfaction During 2025 Service Week


The Nigerian Maritime Administration and Safety Agency (NIMASA) has reaffirmed its dedication to service excellence and stakeholder satisfaction as it celebrates the 2025 Customer Service Week under the global theme, “Mission: Possible.”

This annual observance reflects NIMASA’s ongoing mission to transform customer challenges into opportunities while strengthening its role as a key player in advancing the Nigerian maritime industry.

Speaking during the official launch of the celebration,Director General. Dr. Dayo Mobereola  emphasized that effective service delivery lies at the heart of the Agency’s mandate.

“Providing service is paramount, both internally and externally. We must remain prepared, committed, and available to solve problems together as a team. Excellence in service delivery defines who we are and what we represent,”

Dr. Mobereola reiterated that teamwork, accountability, and continuous improvement remain crucial to sustaining institutional growth and public trust in NIMASA’s operations.



Head of the SERVICOM Unit at NIMASA,
Hajiya Rakiyyah Lammai,  applauded the Director General for his continued support in enhancing the Agency’s customer service framework. She noted that this year’s theme, “Mission: Possible,” captures the determination and resilience of NIMASA staff in upholding service quality across all departments.

“The dedication of our workforce to maintaining high service standards is what makes NIMASA stand out. This celebration reinforces our collective resolve to put customers first in all we do,”


The 2025 Customer Service Week was marked across all NIMASA offices nationwide with activities such as staff recognition programs, interactive engagement sessions, and customer feedback forums. These initiatives are designed to promote a culture of responsiveness, innovation, and efficiency in public service delivery.

At the Agency’s headquarters, Executive Directors and Management Staff joined in the celebration, collectively reaffirming their commitment to upholding NIMASA’s core values of professionalism, integrity, and excellence.


As NIMASA continues to advance its mandate of promoting safety, security, and sustainability in Nigeria’s maritime domain, the 2025 Customer Service Week serves as a reminder that service excellence is the foundation of effective public sector performance.

Through consistent stakeholder engagement and a customer-centric approach, NIMASA remains committed to ensuring that the Nigerian maritime sector thrives as a hub of innovation, efficiency, and global competitiveness

Comments

Post a Comment

Popular posts from this blog

Guardians of the Waterways: Zonal Coordinator Applauds Western Marine Command’s Fight Against Smuggling

Image
 The Zonal Coordinator of Nigeria Customs Service Zone A, Assistant Comptroller-General (ACG) Charles Orbih, recently paid a working visit to the Western Marine Command, commending the officers for their remarkable performance in anti-smuggling operations and maritime border security. The visit, filled with praise and reflection, underscored the critical role of the Command in safeguarding Nigeria’s economic interests, especially as the nation ramps up efforts to curb illegal trade and protect its maritime borders. “Your work here is not just important, it is critical to our national survival,” ACG Orbih declared, addressing officers who have made notable seizures of contraband items worth over ₦352 million in Duty Paid Value in recent weeks. These efforts, he emphasized, are about more than statistics, they represent tangible acts of service in defense of Nigeria’s economy and public well-being. “The seizures you made go beyond mere numbers,” Orbih stated. “They tell t...
Read more

Nigeria Customs Service Cracks Down on Smuggling: ₦1.28 Billion Worth of Contraband Seized in Two Weeks

Image
Nigeria Customs Service (NCS) In a bold and highly successful offensive fight against smuggling has announced the seizure of contraband goods valued at ₦1.28 billion within just two weeks. The operation, led by the Federal Operations Unit (FOU) Zone A, reflects the agency’s intensified drive to protect the Nigerian economy and promote trade. Between May 19 and May 31, 2025, the FOU Zone A conducted 46 targeted interceptions across Lagos and border states, uncovering a wide array of illegally imported goods. Some of the most significant recoveries include Cannabis sativa concealed in a truck compartments Towels 7 Mitsubishi Canters, 5 Toyota Hiace buses, 3 Mini Shuttle buses (all dismantled for concealment), and 11 used vehicles (commonly known as Tokunbo 1,665kg of Cannabis Sativa (Indian Hemp) hidden in concealed truck compartments 2,051 bags of foreign parboiled rice (equivalent to four trailer-loads) 4,000 litres o...
Read more

NEARLY TWO DECADES OF CONCESSION, APMT REMAINS UNDER FIRE FOR POOR SERVICE DELIVERY

Image
 As Nigeria nears the 20th anniversary of its port concession policy, widespread dissatisfaction is mounting among stakeholders in the maritime sector, with particular criticism aimed at APM Terminals (APMT), a key player in port operations. In 2006, under the administration of then-President Olusegun Obasanjo, Nigeria’s seaports were concessioned in a bid to enhance efficiency, attract private investment, and modernize the sector.  However, almost two decades after, the promises of improved service delivery and infrastructural upgrades remain largely unmet especially at APMT, one of the largest terminal operators in the country.  sticker at a Terminal in Tin Can Inland Port Industry operators and freight forwarders are now calling not just for a review but for an outright cancellation of some of these concession agreements, citing persistent inefficiencies, poor customer service, and infrastructural decay. In an exclusive interview, Mr. Chukwuemek...
Read more