Nigeria Customs Resolves PAAR Transmission Glitch, Assures Stakeholders of Smooth Operations

The Nigeria Customs Service (NCS) has addressed recent technical disruptions that affected the transmission of Product Certificates required for Pre-Arrival Assessment Report (PAAR) processing on its new digital platform, B’Odogwu.

Importers and licensed customs agents had raised concerns over delays in uploading Product Certificates for Form M and SONCAP documents, a requirement for processing import documentation. The NCS has now confirmed that the issues have been resolved in collaboration with the Standards Organisation of Nigeria (SON).

The disruption followed system integration challenges that emerged during SON’s onboarding onto the B’Odogwu platform on July 23, 2025. The glitches impacted the accurate capturing of Form M, PAAR, and Single Goods Declaration (SGD) by users.

According to a statement signed by the National Public Relations Officer of the NCS, Assistant Comptroller Abdullahi Maiwada, the problems included limited space for trader names, incorrect data formatting, missing 10-digit product codes, ambiguous error prompts, and difficulties linking traders’ Tax Identification Numbers (TIN) to their profiles.

“While NCS was able to promptly resolve the issues within its system, further coordination was required to complete the resolution on SON’s side,” the statement read.

Maiwada confirmed that as of Wednesday, August 6, both agencies had successfully resolved the transmission glitch, allowing for seamless flow of documents and a gradual clearing of the backlog of affected transactions.

To improve user experience and prevent future disruptions, the NCS has rolled out nationwide implementation of the B’Odogwu platform across its operational Zones A, B, C, and D. Trained officers have been deployed across these zones to provide technical assistance to stakeholders.

The service also emphasized its ongoing commitment to stakeholder engagement through regular training sessions across its commands. These sessions aim to improve user capacity and create a feedback loop for resolving operational challenges.

The NCS reiterated its dedication to transparency and efficient service delivery as it continues to upgrade its digital infrastructure for trade facilitation.

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